Information We Collect
When you contact us, we collect the details you give us: your name, phone number, email address, service address in Rocky Mount or the surrounding area, and a description of the electrical work you need.
Like most websites, we also collect basic technical information automatically when you visit. That includes your IP address, browser type, device type, pages you view, and the date and time of your visit.
How We Use Information
We use your contact details to call or email you back, schedule a visit, and give you an upfront price for your panel upgrade. We use your service address to send the right technician to the right place.
We use website data to keep our site running smoothly, understand which pages help customers most, and improve our service over time. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and see how visitors move through the site. Cookies are small files your browser stores on your device.
You can set your browser to refuse cookies or alert you when one is being used. If you turn cookies off, some parts of our site may not work as well, but you can still call us at (252) 809-7893 to get help with your electrical panel.
Analytics and Third-Party Tools
We use third-party analytics services, such as Google Analytics, to understand how people find and use our website. These tools collect anonymous data like page views, session length, and general location.
We may also use third-party scheduling, mapping, or review tools to make it easier for you to book a visit or find us. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We share your information only when it helps us serve you. That includes our own technicians, office staff, and trusted vendors who help us run the business, like scheduling software or payment processors.
We may disclose information if the law requires it, to protect our rights or safety, or as part of a business sale or merger. We never rent or sell your personal information to marketers.
Data Retention
We keep your contact and service records for as long as we need them to complete your panel upgrade, honor any warranty, and meet our legal and tax obligations.
When that time passes, we securely delete or anonymize your information so it can no longer be linked to you.
Data Security
We take reasonable steps to protect your information, including secure servers, restricted access for our team, and encrypted connections where we collect data online.
No method of transmission or storage is 100% secure. If you ever suspect a problem with your information, call us right away at (252) 809-7893 and we'll look into it.
Your Rights
You can ask us what personal information we hold about you, request a copy, ask us to correct it, or ask us to delete it. You can also tell us to stop sending marketing messages at any time.
To make a request, call (252) 809-7893 or use the contact details below. We'll respond within a reasonable time and confirm what we've done.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has shared information with us, call us at (252) 809-7893 and we'll remove it promptly.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page with a fresh effective date.
If the changes are significant, we'll make that clear on our website. Continuing to use our site or services after an update means you accept the revised policy.
Contact Information
If you have questions about this Privacy Policy or how we handle your information, we're happy to help.
Call Rocky Mount Electric Response at (252) 809-7893, and a member of our team will get back to you.